Lithia Toyota of Redding has been awarded a 2019 DealerRater Consumer Satisfaction Award, an annual recognition given to auto dealerships that deliver outstanding customer service as rated by online consumer reviews. DealerRater, the world's leading car dealer review website, created the Consumer Satisfaction Award program to let online car shoppers instantly spot dealers that provide high-quality customer service.
Consumer Satisfaction Awards are given to the top 10 percent of U.S. new-car dealers based on their PowerScore™, as well as top independent and Canadian dealerships that receive at least 25 annual reviews and maintain a minimum average PowerScore™ rating of 4.0 out of 5.0. The PowerScore™ is determined using a Bayesian algorithm that factors the dealership's average DealerRater consumer rating and the total number of reviews written about the dealership during the 2018 calendar year.
"We'd like to congratulate Lithia Toyota of Redding and all of our Consumer Satisfaction Award winners," said DealerRater General Manager, Jamie Oldershaw. "DealerRater's extensive review database allows shoppers to identify dealerships that are providing excellent customer experiences, and it's clear that Lithia Toyota of Redding stands out amongst its peers in the U.S."
Lithia Toyota of Redding has achieved consistently high scores on the DealerRater website, placing it among the top dealerships nationwide. Online shoppers visiting Island Honda's dealer page will find a "2019 Consumer Satisfaction Award winner" badge on their profile to instantly recognize it as a high-quality dealership.